Privacy Policy

Your privacy matters to us

Last Updated: January 2025

Introduction

Hot Lips ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect information that you provide directly to us when using our services:

  • Contact Information: Name (or pseudonym), email address, phone number
  • Booking Details: Preferred dates, times, locations, and service preferences
  • Communication Data: Messages sent through our contact form or chat feature
  • Technical Data: IP address, browser type, device information (collected automatically)

We do not collect sensitive personal information such as financial data, government ID numbers, or health information unless specifically required for travel arrangements.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and confirm your booking requests
  • To communicate with you about our services
  • To respond to your inquiries and provide customer support
  • To improve our website and services
  • To protect against fraudulent or unauthorized activity
  • To comply with legal obligations

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Booking information is retained for 30 days after the appointment date
  • Contact form submissions are retained for 90 days
  • Chat conversations are not permanently stored

After these periods, your data is securely deleted from our systems.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With Companions: Basic booking details necessary to fulfill your appointment
  • Legal Requirements: When required by law or to respond to legal process
  • Protection: To protect our rights, privacy, safety, or property

Security Measures

We implement appropriate security measures to protect your personal information:

  • SSL encryption for all data transmission
  • Secure server infrastructure
  • Limited access to personal data on a need-to-know basis
  • Regular security assessments

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our site

You can control cookie settings through your browser preferences. Disabling cookies may affect some website features.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for adults only (18 years and older). We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: